Privacy Policy
Last updated: January 6, 2026
The Smoke & Leaf respects your privacy. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have.
Contact: (613) 308‑9464 • 8 Dundas St W, Napanee, ON
Quick summary
• We collect information you provide (for example: name and contact details) and information needed to process orders, delivery, pickup, and loyalty.
• We use service providers (for example: website hosting, security, and e‑commerce/ordering) to operate our website and services.
• We do not sell your personal information.
• You can request access to, or correction of, your personal information by contacting us.
What information we collect
We may collect the following types of information:
• Contact details (for example: name, phone number, email)
• Order information (items purchased, order notes, receipts/order confirmations)
• Delivery information (delivery address and delivery notes)
• Loyalty information (points balance and visit/purchase history linked to your loyalty account)
• Communications (messages you send us by phone, email, or website forms)
• Website usage and device information (for example: IP address, browser type, pages viewed, and cookies)
Age verification: Cannabis sales are age-restricted. We may verify age using government-issued identification in-store or at delivery/pickup. We do not intentionally collect information from anyone under 19.
How we use your information
We use personal information to:
• Provide products and services (including order processing, pickup, delivery, and customer support)
• Verify eligibility and help prevent fraud or misuse
• Administer our loyalty program and discounts (where applicable)
• Communicate with you about your order (for example: confirmations, substitutions where permitted, pickup/delivery updates)
• Improve our website, security, and customer experience
• Meet legal and regulatory requirements
Service providers and sharing
We may share personal information with trusted service providers only as needed to operate our business, such as:
• E‑commerce/online ordering provider (Blaze)
• Website hosting/infrastructure (Cloudways)
• Website platform/plugins (WordPress and Divi)
• Security and performance services (Cloudflare)
• Payment providers (only if applicable to your checkout flow)
• Email/SMS providers (only if you sign up for marketing or order updates)
We may also share information if required by law or to protect our rights, customers, or business.
We do not sell personal information.
Cookies and analytics
Our website may use cookies and similar technologies for:
• Essential website functionality
• Security and fraud prevention
• Understanding website traffic and improving performance
You can control cookies through your browser settings. Blocking certain cookies may affect site functionality.
Marketing messages (email/SMS)
If you subscribe to marketing messages, you can unsubscribe at any time using the unsubscribe link in the message or by contacting us.
Order-related messages (for example: order confirmations and pickup/delivery updates) are sent for service purposes and are not marketing.
We aim to follow Canada’s anti-spam rules for commercial electronic messages.
Retention and safeguards
We retain personal information only as long as needed for the purposes described above and to meet legal requirements.
We use reasonable safeguards appropriate to the sensitivity of the information, including administrative, technical, and physical measures.
Your choices and access
You may request access to, or correction of, your personal information by contacting us.
If you withdraw consent for certain uses, some services (such as delivery updates or loyalty features) may not be available.
Contact us
If you have questions about privacy, or want to request access/correction, contact:
The Smoke & Leaf
8 Dundas St W, Napanee, ON
Phone: (613) 308-9464
Email: [email protected]
Need help? Call us at (613) 308-9464.